At a Glance
Industry: Financial Services (NBFC)
Company: India’s Premier Non-Banking Financial Company with $16B+ AUM
Challenge: Centralizing and securing thousands of digital identities across a complex, multi-technology ecosystem while meeting evolving regulatory compliance standards
Solution: A versatile, secure, and scalable identity and access management platform
Impact: Strengthened compliance, enhanced security, reduced administrative overhead, and improved operational efficiency
The Challenge
India’s premier Non-Banking Financial Company (NBFC), with over $16 billion in Assets Under Management (AUM), manages an extremely diverse and complex technology ecosystem. This environment includes modern frameworks like Flutter and .NET, as well as legacy enterprise platforms such as Oracle and SAP.
The ecosystem supports:
Hundreds of thousands of customers accessing financial services
Thousands of employees operating across multiple functions
Hundreds of vendors integrated into business operations
Managing digital identities across such a heterogeneous environment became a significant challenge. The company needed a secure, centralized approach to identity and access management. This challenge was further heightened by:
Evolving regulatory mandates demanding greater transparency and tighter controls
Security risks associated with fragmented identity management practices
Administrative complexity caused by managing identities across disparate platforms
To remain compliant, protect customer trust, and streamline operations, the company required a modern identity solution that could unify access across its ecosystem.
The Solution
Kondana partnered with the NBFC to conceptualize and deliver a highly versatile, secure, and scalable identity and access management platform designed for financial services at scale.
Key Solution Highlights
Centralized identity management: Unified control across modern, legacy, and third-party systems
Regulatory alignment: Built-in compliance support for evolving financial regulations
Enhanced security posture: Strong authentication and access control protecting sensitive customer and business data
Operational efficiency: Streamlined onboarding, provisioning, and access requests reducing administrative overhead
Scalability and flexibility: Architecture designed to grow with the organization’s expanding ecosystem
The platform provided a single source of truth for digital identities, enabling secure, efficient, and compliant access across the enterprise.
The Impact
The new identity and access management solution transformed the NBFC’s operations:
Stronger regulatory compliance by aligning with stringent standards and audits
Enhanced data security for millions of sensitive transactions and records
Reduced administrative burden, freeing IT teams from repetitive identity management tasks
Increased efficiency, with faster onboarding and seamless access for employees, customers, and vendors
Future-ready foundation, capable of adapting to new technologies and regulatory requirements
The Bigger Picture
By reimagining identity, the financial giant not only fortified its security posture but also unlocked significant operational efficiencies. The centrThe Bigger Picture alized platform ensured compliance, protected customer trust, and created a scalable framework to support future growth.
This case demonstrates how modern identity management is not just about security. It is the backbone of trust, compliance, and agility in financial services.